Welcome to the Tone Support Center 👋
Q&A
Why wear noise filters?
Tone are reusable earplugs with a membrane filter that functions as an additional pair of eardrums, offering effective protection that limits the intensity of sound vibrations reaching your actual eardrum. And all this without compromising your natural hearing experience.
Does Tone help with tinnitus (ringing in the ears)?
Tone Earplugs provide reliable protection from the development or exacerbation of tinnitus. However, it is important to note that they do not reduce the intensity of internal sounds such as ringing in the ears, and are not a cure for existing conditions. Nevertheless, for individuals whose tinnitus is triggered by loud noises, our earplugs effectively reduce the intensity of environmental noise and provide relief. We have received much positive feedback from customers with tinnitus who have found great satisfaction using Tone. It is important to remember that Tone is not an approved medical device and does not provide a cure for tinnitus, but it can offer significant benefits and relief.
Are Tones electronic?
לא, Tone אינם אלקטרוניים. זהו אטם אוזניים שתוכנן לספק סינון רעש מעולה ולהגן על השמיעה שלכם ללא כל רכיבים אלקטרוניים.
How many decibels do they reduce?
Our earplugs reduce ambient noise by up to 25 dB, making them especially suitable for environments such as flights, concerts, and co-working spaces where noise levels can be high. Your hearing comfort is our top priority, and we're here to help you find the perfect fit!
Will I still hear the music clearly at events?
Yes, our filters use advanced membrane technology that functions as an additional set of eardrums to effectively reduce the intensity of sound vibrations while maintaining the quality of the hearing experience.
Can Tone be used as a substitute for hearing aids?
No, Tone earbuds are not designed to replace hearing aids.
Shipping & Delivery
לאן אתם שולחים משלוחים?
We ship nationwide. If you have a question about shipping availability to your area, you are welcome to contact our support team and we will ensure your order reaches you as soon as possible!
Will I need to pay any additional tax or duty on the order?
לא. אנחנו עוסק פטור על פי החוק הישראלי, ולכן איננו מחויבים לגבות מע"מ על המכירות שלנו. המחיר שאתם רואים באתר הוא המחיר הסופי שתשלמו ללא מע"מ, ללא היטלי מכס וללא עלויות נסתרות.
When will I receive my order?
Delivery times are 6-12 business days from the order confirmation. You can track your shipment via the link that will be sent to you by email after dispatch.
What happens if my product gets lost in transit?
In the rare event that a package is lost on its way to you, simply contact us at the support email and we will quickly take care of it, whether it's a reshipment or a full refund. Your satisfaction is our top priority.
Responsibility
What happens if I received a defective product?
Please examine your order carefully upon receipt. If you discover a defect, damage, or have mistakenly received an incorrect item, please contact us. Your satisfaction is our top priority, and we will be happy to provide you with the best solution.
What will I get in my package?
In one pack you'll find everything you need for an exceptional experience:
- 1.Earplugs
- 2.Durable travel case
- 3.Four different sizes of silicone ear tips
What happens if I want to return the order?
We offer a 100-day return policy. If you are within this timeframe, please contact our customer service to initiate the return process via email
What kind of warranty do you offer?
You have the right to return any product purchased from Hears within 100 days from the shipping date, even if you have already used it! The product must be in its original packaging and in the same condition as when you received it.